Operations and Client Support Advocate/ Agent
| This position is a versatile role that primarily serves as a backup to the Customer Service Representative (CSR) during times of absence or high-volume communication periods. However, the role also encompasses a wide range of delegated tasks that are essential to maintaining efficient business operations. This position requires an individual who is organized, detail-oriented, proactive, and adaptable, with the ability to handle multiple responsibilities effectively. |
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Training or Expertise
- High English level (Well spoken, well written). Native level or minimal accent Speaking.
- Project Management Experience Strong
- Microsoft Office skills
Experience
- +2 years of Proven experience working as Customer Service Representative for USA -based companies
- + 2 years of Experience with CRM systems
- Mandatory experience in the healthcare industry, particularly with US-based companies
REQUIRED SKILLS
- High English level (Well spoken, well written). Native level or minimal accent Speaking.
- Proven customer support experience or experience as a client service representative
- Possess the ability to anticipate
- Highly responsible and self-motivated
- Disciplined worker who can stay focused and engaged while working from home
- Strong phone contact handling skills including active listening and patience
- Solid knowledge of Microsoft Office
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task is a most, prioritize, and manage time effectively.
- Flexible and willing to help as needed in other areas of the business
- Administrative management careers, or a Degree in Communications, or related fields
- Excellent Attitude: Diligent and positive attitude, willing to go the extra mile and risks while being a team player and you are resilient in the face of challenges
- Critical thinker with a strong analytical skillset
- Creative: Tailoring the right solution for a variety of customer requests
- Record keeping and data entry
- Ability to pivot as priorities change and problem-solving, handles stressful situations calmly
- Flexible and has a “can do” attitude when requests fall out of normal day to day work
- Ability to work in a fast-paced environment
WAGE COMPENSATION
Compensation: : $1,400 USD Monthly
Schedule: Member Success coverage hours are 8:30 AM – 10:00 PM EST.
This is an independent contractor position requiring approximately nine scheduled hours of work per day. Hours of work are based on contract terms with some flexibility in hours to meet the needs of the clients and members. The initial engagement for this position is expected to be six months with the opportunity to continue indefinitely. Hours of work will be outlined in the offer letter.
Internet and computer must be covered by the Contractor
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