Airbnb & Commercial Real Estate Virtual Assistant
Posted 1 month ago
| As an Airbnb & Commercial Real Estate Virtual Assistant, you will play a vital role in managing the daily operations of short-term rentals in Puerto Rico and commercial properties in California. Responsibilities will include: For our Airbnb business: You will provide outstanding support to confirmed guests, and prospective guests via the Airbnb platform and phone. For our Commercial Real Estate business: You will provide support to existing and prospective tenants via email, video and phone. Additionally, you will assist in marketing properties (promoting listings), lease negotiation details and tenant follow ups to ensure a timely collection of rents. You will work closely and daily with the CEO via video chat, on a variety of other projects related to the firm’s real estate business To succeed in this role and with this firm: you must have a “Can-Do Attitude”, exceptional customer service skills in writing and phone, ability to handle guest complaints and disputes in a professional manner, keeping in mind both guest satisfaction and business interests of the firm and Attention to detail, flexibility (ability to address urgent situations during evening/weekend hours) and professionalism at all times is important. The ideal candidate will thrive both independently and collaboratively as part of a dynamic team. |
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Training or Expertise
- High proficiency in English (written and spoken).
- Strong Microsoft Office skills. (Excel, PowerPoint, Word)
- Experience managing Google and Microsoft calendars.
- 1+ year of experience as an Airbnb host or similar platform. (Strong preference given to candidates that have extensive experience with Airbnb app as a host)
- QuickBooks experience is a plus.
- Knowledge of marketing Airbnb properties and other real estate in social media
Experience
- 3+ years working remotely as a virtual assistant or in customer service for U.S.-based companies in Real Estate, Property Management, or the Hospitality industry.
REQUIRED SKILLS
- Hospitality Experience: Previous experience in hospitality or short-term rental management, preferably with Airbnb or similar platforms.
- Communication Skills: Excellent verbal and written skills in English and Spanish.
- Technical Proficiency: Familiarity with booking platforms such as Airbnb and VRBO, and QuickBooks.
- Organizational Skills: Strong multitasking and prioritization capabilities.
- Problem-Solving: Ability to handle guest issues and operational challenges with calm and efficiency.
- Professional Writing: Compose professional emails and maintain proper grammar and punctuation.
- Proactivity: Anticipate needs and take initiative.
- Confidentiality: Maintain discretion with sensitive information.
- AI Knowledge: Familiarity with AI tools, including ChatGPT, is a plus.
- Flexibility: Adapt to new challenges with a positive and can-do attitude.
WAGE COMPENSATION
Compensation: $5’000.000 COP Monthly.
Full-time: Monday- Friday 8:00 AM – 5:00 PM EST. Flexibility is required to address urgent matters.
Note: Candidates must provide their own computer and reliable internet connection.
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