Customer Service Representative
Posted 10 months ago
| A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any challenges or questions that our customers might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. They help gather and share customer feedback. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. Our goal is a CSR that ensures excellent service standards, responds efficiently to customer inquiries, and maintains high customer satisfaction. |
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Training or Expertise
- High English level (Well spoken, well written) minimal accent Speaking. Strong Microsoft Office skills
- Strong Microsoft Office skills
Experience
- +2 years of Proven experience working as Customer Service Representative for USA -based companies
- 2 years of Experience with CRM systems
- Desirable customer service experience with IT support, or Apps support.
REQUIRED SKILLS
| Proven customer support experience or experience as a client service representative |
| Highly responsible and self-motivated |
| Disciplined worker who can stay focused and engaged while working from home |
| Strong phone contact handling skills including active listening and patience |
| Familiarity with CRM systems and practices |
| Solid knowledge of Microsoft Office |
| Customer orientation and ability to adapt/respond to different types of characters |
| Excellent communication and presentation skills |
| Ability to multi-task, prioritize, and manage time effectively. |
| Flexible and willing to help as needed in other areas of the business |
| Administrative management careers, or a Degree in Communications, or related fields |
| Excellent Attitude: Diligent and positive attitude, willing to go the extra mile and risks while being a team player and you are resilient in the face of challenges |
| Critical thinker with a strong analytical skillset |
| Creative: Tailoring the right solution for a variety of customer requests |
| Record keeping and data entry |
| Must thrive on change and problem-solving, handles stressful situations calmly, and multitasks |
| Ability to work in a fast-paced environment |
WAGE COMPENSATION
Salary: $1,300 (USD) Monthly
Full-time job, Monday- Friday 9 am- 6 pm Eastern Time
However, as an exempt employee, you may be required to work beyond these hours from time to time to fulfill your responsibilities as may be necessary.
Internet and computer must be covered by the employee
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